Free shipping throughout Italy from €100

FAQ

Shipments are made in Italy,

Shipping costs in Italy are free for orders over € 49.00; for amounts equal to or lower the cost is €10.

In Italy, delivery is generally made in 3-5 days.

Delivery estimates exclude customized and/or made-to-order lamps and installations. In this case, the production times must be added to the delivery times that will be communicated to the customer when defining the order

When the Courier has taken charge of the shipment, you will receive a notification with the shipment tracking link via SMS or email.

Deliveries are made from Monday to Friday and during working hours, excluding public holidays

We take great care to ensure that your order arrives in perfect condition. However, in the event that the product you receive is damaged during shipping, please notify us immediately by email to info@leformeatelier.com, we will take immediate action to resolve the inconvenience in the best possible way.

Yes, you can return any product purchased on our Site as a consumer, without any penalty and without specifying the reason, by exercising your right of withdrawal. Within 14 days from the date of delivery of the Product, you must send an email, indicating the order number and name of the user, to:

info@leformeatelier.com

Purchased products must be returned intact, in the original packaging, complete in all its parts and not used or damaged.

For all the details relating to the exercise of the right of withdrawal, please consult the relevant section in General Terms and Conditions of Sale.

Yes, if you return a Product and the right of withdrawal has been exercised accordingly, you will be refunded the amount incurred for the purchase.

However, the direct shipping costs for the return of the Products are at your expense as well as the responsibility for the transport of the same.

For all the details relating to the exercise of the right of withdrawal, please consult the relevant section in General Terms and Conditions of Sale.

All products purchased on the Site are covered by a 24-month legal warranty from the date of delivery of the product.

In accordance with the operating and maintenance instructions, the warranty protects against defects in material and workmanship of the product. Damage due to incorrect or improper use, negligence, accidents, commercial use and/or modifications to the product made by the end consumer are explicitly excluded from this warranty.

To exercise your rights deriving from the non-conformity of the products, consult the relevant section in General Terms and Conditions of Sale and write to us immediately at the email: info@leformeatelier.com

Shipments are made in Italy, and in European Union and non-EU countries. (EU and non-EU to be inserted only when the Site is available in English)

Shipping costs in Italy are free for orders over € 49.00; for amounts equal to or lower the cost is €10.

The costs of shippingto the countries of the European Union are always borne by the buyer and the cost is € 20.

The costs ofshipping to non-EU countries are always borne by the buyer and the cost is € 35.

In Italy delivery is generally made in 3-5 days, in EU territories deliveryis made in about 7-10 days.

Delivery estimates exclude customized and/or made-to-order lamps and installations. In this case, the production times must be added to the delivery times that will be communicated to the customer when defining the order

When the Courier has taken charge of the shipment, you will receive a notification with the shipment tracking link via SMS or email.

Deliveries are made from Monday to Friday and during working hours, excluding public holidays

We take great care to ensure that your order arrives in perfect condition. However, in the event that the product you receive is damaged during shipping, please notify us immediately by email to info@leformeatelier.com, we will take immediate action to resolve the inconvenience in the best possible way.

Yes, you can return any product purchased on our Site as a consumer, without any penalty and without specifying the reason, by exercising your right of withdrawal. Within 14 days from the date of delivery of the Product, you must send an email, indicating the order number and name of the user, to:

info@leformeatelier.com

Purchased products must be returned intact, in the original packaging, complete in all its parts and not used or damaged.

For all the details relating to the exercise of the right of withdrawal, please consult the relevant section in General Terms and Conditions of Sale.

Yes, if you return a Product and the right of withdrawal has been exercised accordingly, you will be refunded the amount incurred for the purchase.

However, the direct shipping costs for the return of the Products are at your expense as well as the responsibility for the transport of the same.

For all the details relating to the exercise of the right of withdrawal, please consult the relevant section in General Terms and Conditions of Sale.

All products purchased on the Site are covered by a 24-month legal warranty from the date of delivery of the product.

In accordance with the operating and maintenance instructions, the warranty protects against defects in material and workmanship of the product. Damage due to incorrect or improper use, negligence, accidents, commercial use and/or modifications to the product made by the end consumer are explicitly excluded from this warranty.

To exercise your rights deriving from the non-conformity of the products, consult the relevant section in General Terms and Conditions of Sale and write to us immediately at the email: info@leformeatelier.com

No, it is not mandatory to create an account because you may decide to proceed as an “Unregistered Guest” by filling out the order form with your billing and shipping information, present in the Check-out phase.

Click here to create your “Customer Account” and you will be redirected to a registration form. After entering your details, your account will be created and within a few seconds you will receive a registration confirmation email where you will find a link to click to confirm your registration.

Alternatively, you can create it directly in the Check-out phase; after filling in the order form with your data you can create your “Customer Account” by checking the “Create an Account” box and entering the password

Registering on the Site with a “Customer Account” will make your entire shopping experience simpler, faster and more satisfying.

You will be able to easily view your recent orders, manage your shipping and billing addresses and save selected products in your Favorites including the lamp configurations you have created for your next Modula.

Ordering from our Site is simple and secure:

  • Browse our collection by category and select the product you want.
  • If you want to order a Modula lamp, click on “Configure” in the product sheet and create your combination.
  • Add the item to your cart.
  • Proceed to checkout, where you can provide your shipping details.
  • Choose a payment method and click on “Make Purchase”.

Once completed, you will receive an Order Confirmation email, with the details of your order.

By logging into your Customer Account from the Site, you can retrieve your order number or check your order confirmation email.

We accept all major credit/debit cards, payment through PayPal, payment by bank transfer and payment by Klarna in 3 interest-free installments.

If you choose to pay by bank transfer, you will need to proceed within 24 hours to ensure your order is confirmed; If payment is not received within 5 days, the order will be cancelled.

The order will be considered completed only after the actual crediting of the amount of the order to our bank account.

To speed up the preparation and sending of the order, it is advisable to send the bank transfer statement as soon as it has been made to: info@leformeatelier.com

Yes, you are totally sure. The confidential data of the payment card (card number, holder, expiration date, security code) are encrypted and transmitted directly to the payment processor without passing through our servers. The Site never has access to and does not store your payment card information

Yes, you can cancel or change your order as long as it hasn’t already been shipped. In addition, the order can only be changed if the item you want to exchange is available in stock. If you wish to cancel or change an order, please contact us immediately at: info@leformeatelier.com

During checkout, you can select Klarna in 3 interest-free installments as your payment method, using your credit, debit or prepaid card. You will be asked to provide some personal information to complete the payment, such as your address and date of birth. Klarna will perform a brief check and show you if the payment options you have chosen are available. After confirming your order, you will receive an email confirmation and payment instructions.

The first installment will be charged to the card when the order is processed, while the last two will be charged every 30 days without interest and without commissions.

You can also check the status of your payments directly from your Klarna account. Log in to your Klarna profile via the website or app to see your outstanding instalments, payment dates and other information related to your orders.

Modula lamps are modular light structures consisting of a base with three channels in which the Plexiglas shapes are inserted by sliding.

The configurator allows you to create and visualize your personal combination in real time by choosing materials, colors and shapes for each element.

It’s very simple, when you are on the product sheet of the lamp click on the “Configure” button and select the variants that inspire you the most.

In most cases, you will be able to play with the type of base material, the color of the cable and the color of the different Plexiglas elements.

In addition, if you select a specific element that has a price change (e.g. a travertine base), the configurator will automatically calculate its value and return the final price.

Once the configuration is complete, you can add it to the cart with a simple click to complete the purchase, save it in your Favorites to resume it later, or share and download it in PDF format.

Yes, in addition to our Modula series lamps, LEFORME Atelier can create light installations, works of art and personalized accessories, tailor-made for you.

We work closely with our customers to ensure that every piece we create is something truly special, made to your needs and tastes.

If you have something in mind, contact us at: info@leformeatelir.com or fill out the form on the Contact page we will evaluate your idea together

No, you cannot return custom-made and/or commissioned or clearly personalised Products and Installations

It is not possible to predict in advance what the implementation time of a commissioned project will be because it depends on several factors that vary depending on the work required.

In any case, the timing will be shared with you during the definition and approval phase of the project.